User Terms

Terms and Conditions Effective Date: 01 January 2026 Welcome to ConvertEZ (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://convertez.in (“Website”) and the services provided through it (“Services”). By accessing or using our Website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must discontinue use of the Website and Services immediately. 1. Acceptance of Terms By creating an account, accessing, or using ConvertEZ, you confirm that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy. 2. Eligibility You must be at least 18 years of age to access or use ConvertEZ. By using the platform, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement. 3. Services Provided ConvertEZ provides WhatsApp marketing and automation tools, including but not limited to: Bulk messaging services Chat automation Personalized marketing campaigns Task delegation and performance tracking We reserve the right to modify, suspend, or discontinue any part of the Services at any time without prior notice. 4. User Responsibilities By using ConvertEZ, you agree to: Provide accurate, complete, and up-to-date information during registration. Comply with all applicable local, national, and international laws and regulations. Use the Services ethically and responsibly. Not engage in unlawful, abusive, fraudulent, or harmful activities, including but not limited to: Spamming Harassment Unauthorized advertising Misrepresentation Violations of WhatsApp policies You are solely responsible for the content and communications sent using our platform. 5. Account Security You are responsible for maintaining the confidentiality of your account credentials, including your username and password. ConvertEZ shall not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to safeguard your login information. 6. Payments and Refunds Users agree to pay all applicable fees associated with selected Services. Payments must be made in accordance with the pricing terms displayed on the Website. All payments are non-refundable, unless explicitly stated otherwise in a written service agreement or promotional offer. We reserve the right to change pricing at any time. 7. Intellectual Property Rights All content available on the Website, including but not limited to text, graphics, logos, software, design elements, and trademarks, is the property of ConvertEZ or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works without prior written permission. 8. Privacy Your privacy is important to us. Our data collection, usage, and security practices are described in our Privacy Policy, which forms part of these Terms. 9. Limitation of Liability To the fullest extent permitted by law, ConvertEZ shall not be liable for: Indirect, incidental, special, or consequential damages Loss of profits, revenue, or business opportunities Service interruptions Third-party platform restrictions or bans (including WhatsApp account limitations) Use of the Services is at your own risk. 10. Termination We reserve the right to suspend, restrict, or terminate your access to ConvertEZ at our sole discretion, without prior notice, if: You violate these Terms You misuse the Services You engage in unlawful or harmful activities Upon termination, your right to use the Services will immediately cease. 11. Governing Law and Jurisdiction These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in India. 12. Changes to These Terms We may revise or update these Terms from time to time. The updated version will be posted on our Website with the revised effective date. Continued use of the Services after changes constitutes acceptance of the revised Terms. 13. Contact Information If you have any questions about these Terms and Conditions, please contact us at: 📧 Email: hiconvertez@gmail.com 14. User Data Deletion Instructions At ConvertEZ, we respect your privacy and data rights. If you would like to request deletion of your personal data associated with your ConvertEZ account, please follow the steps below: Send an email to hiconvertez@gmail.com Use the subject line: "Data Deletion Request." Include your registered email address and business name. Our team will verify your request and process data deletion within 7 working days. If you have any questions, please contact us at hiconvertez@gmail.com